❓ LineSH Shop – Extended Frequently Asked Questions (FAQ)
🛒 Ordering & Shopping Online
Q: Where can I buy Labubu figures in the USA?
A: You can purchase official Labubu collectibles directly from LineSH Shop. We offer worldwide delivery, with fast shipping across the United States.
Q: Do you sell rare chase figures?
A: Yes, some of our blind boxes may include rare “secret” or “chase” figures. These are randomly packed and cannot be specifically chosen.
Q: Are all products in stock and ready to ship?
A: Most items are shipped within 2–3 business days. Pre-order items will ship once they are available.
Q: Can I preorder Labubu or THE MONSTERS collections?
A: Yes, pre-order availability is always displayed on the product page. Orders will ship as soon as stock arrives.
🚚 Delivery & Shipping
Q: Do you ship worldwide?
A: Yes, we currently deliver to the United States, Canada, Mexico, and select international regions.
Q: How long does delivery take within the U.S.?
A: Standard delivery is 3–7 business days. Rural and island destinations may take longer.
Q: Do you provide free shipping?
A: We offer free shipping promotions during special campaigns. Please check the banner or “Shipping Info” page for current offers.
Q: Can I track my Labubu blind box order?
A: Absolutely. Every order comes with a tracking number available in your account under “My Orders.”
🔄 Returns & Exchanges
Q: Can I return my Labubu plush or blind box?
A: Returns are accepted within 14 days if unopened and in original condition. Blind boxes that are opened are non-returnable due to their collectible nature.
Q: Can I exchange duplicate blind box items?
A: Unfortunately, duplicates are part of the random blind box system and cannot be exchanged.
Q: How fast are refunds processed?
A: Refunds are typically completed within 5–7 business days after we receive your return.
✅ Product Authenticity & Quality
Q: How do I know my Labubu or THE MONSTERS figure is authentic?
A: All LineSH Shop products are 100% authentic, directly sourced, and verifiable via official brand websites.
Q: Are your plush pendants and accessories licensed merchandise?
A: Yes, every item we sell is licensed and manufactured by POP MART or official partners.
Q: Do you sell fake or replica figures?
A: Never. LineSH Shop guarantees original, verified products only.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other secure digital payment systems.
Q: Is it safe to shop on LineSH Shop?
A: Yes. Our website uses secure SSL encryption to protect your data and transactions.
🎁 Collecting & Community
Q: How many figures are in a Labubu blind box set?
A: Most Labubu blind box collections include 12 standard figures, with the chance of 1 rare chase figure.
Q: Do you restock sold-out series?
A: Some popular collections are restocked, while limited editions may never return. We recommend joining our newsletter for updates.
Q: Do you offer memberships or rewards?
A: Yes, registered customers receive early access to new drops, exclusive discounts, and special promotions.
📞 Contact & Support
Q: How do I contact LineSH Shop?
A: You can reach us by email at LineSH@LineSH.com or by phone at 1-816-639-58-20.
Q: Do you have a physical store?
A: Our offline store is currently under renovation. At the moment, we operate exclusively online with reliable delivery services.